Frequently asked questions
Minimal answers, clear and honest — just like Noaé.
When will my order arrive?
Most orders ship within 1–2 business days. Delivery time depends on your location and carrier.
Tip: you’ll receive a tracking link once your order ships.
Do you offer free shipping?
Yes — free shipping applies on orders over €25 (if enabled in your store settings).
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help. Contact us as soon as possible.
What is your return policy?
You can request a return within 30 days of delivery, as long as the product is unused and in original packaging.
My product arrived damaged — what now?
Send us a message with your order number and a photo. We’ll fix it quickly.
Is it suitable for sensitive skin?
Our formulas are designed to be gentle and minimal. If you’re very sensitive, we always recommend patch testing.
Is Noaé vegan and cruelty-free?
Yes — vegan and cruelty-free (update this if your official policy differs).
Where can I find the ingredient list (INCI)?
You’ll find the full ingredient list on the product page under “Ingredients”.
