Legal

Refund Policy

Our goal is simple: fair returns, clear rules, and fast help when something isn’t right.

Last updated: February 2026 Applies to: https://noae-skin.com

2. Personal information we collect

Information collected automatically

1. Returns window

You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in the original packaging, and in the same condition as received.

2. Non-returnable items

Certain items cannot be returned or refunded, including:

  • Items marked as final sale or non-returnable.
  • Opened, used, or tampered products (for hygiene and safety reasons).
  • Gift cards (if applicable).
  • Items damaged due to misuse or normal wear and tear.

3. How to start a return

To initiate a return, contact us and include your order number and the reason for the return. If your return is approved, we’ll send return instructions.

Please do not send items back without contacting us first — unapproved returns may not be processed.

4. Return shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping method for returns.

5. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • A clear photo/video of the issue
  • The packaging label (if possible)

Once verified, we will offer an appropriate solution (replacement, store credit, or refund).

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Processing time can vary by bank/payment provider. Most refunds appear within 5–10 business days after approval.

7. Partial refunds

Partial refunds may be issued in certain situations, for example if an item is returned used, missing parts, or not in original condition due to reasons not caused by us.

8. Cancellations

If you need to cancel or change an order, contact us as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it.

9. Chargebacks & disputes

If there is an issue with your order, please contact us first so we can help. Filing a chargeback without contacting us may delay the resolution process.

10. Contact

For any return or refund questions, contact us:

Email: EMAIL@YOURSTORE.com