Shipping Policy

1. Order processing

Orders are typically processed within 1–3 business days. Processing times may be slightly longer during holidays or promotional periods.

2. Shipping times

Delivery times depend on your location. Estimated shipping times:

• Netherlands & Europe: 5–10 business days
• United States & Canada: 6–12 business days
• New Zealand & Australia: 6–14 business days
• Other locations: 7–16 business days

Please note these are estimated delivery times and not guaranteed.

3. Shipping partners

We work with trusted international fulfillment partners and carriers to deliver your order safely. This means items may be shipped from different warehouse locations.

4. Shipping costs

Shipping costs are calculated at checkout. Free shipping may be offered during promotions or on orders above a certain value.

5. Tracking information

Once your order ships, you will receive an email containing your tracking number. Tracking updates may take 24–72 hours to become active.

6. Customs, duties and taxes

International orders may be subject to customs duties, import taxes, or additional fees. These charges are determined by your local customs authority and are the responsibility of the customer.

7. Delivery delays

Delivery delays may occur due to customs inspections, weather conditions, carrier delays, or other factors outside our control. We are not responsible for delays once the package has been handed over to the shipping carrier.

8. Incorrect shipping information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, we cannot guarantee replacement or refund.

9. Lost or damaged packages

If your order arrives damaged or appears lost in transit, please contact us within 7 days after delivery or expected delivery date so we can assist you.

10. Contact

If you have questions about shipping, please contact us:

Email: EMAIL@YOURSTORE.com